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Policies and Procedures

Registration

To attend any Illinois Tax School program or seminar, participants must be registered.

Registration may be done three ways: Internet, Fax or by Mail
Due to the high volume of registrations, we regret that we are unable to accept registrations by phone. Customer information is used solely by the University of Illinois Tax School and is not sold or given to any third parties.

Each registrant needs to complete a form. For firms with multiple registrants, each registration will need a separate form. Payment may be made for multiple registrants with one check or on one credit card.

  1. Internet Registration Instructions:
    Internet registrations may be done online and must be paid with a credit card. The transactions are encrypted for your security. For more information about online registration, see our FAQ page.
  2. Fax Registration Instructions:
    Printed registration forms may be faxed to the Tax School Office. Faxed registrations must be paid with a credit card. Please fax the registration form to: (217) 244-5933. (Mailing forms that have also been faxed may result in duplicate credit card charges and registration.)
  3. Mail Registration Instructions:
    Printed registration forms may be mailed to the Tax School Office. Mailed registrations must be paid with a credit card or check or money order. Checks must be payable to University of Illinois. Mail the registration form and check or money order to:

    University of Illinois Tax School
    334 Mumford Hall, MC-710
    1301 West Gregory Drive
    Urbana, IL 61801

Checks returned due to non-sufficient funds are assessed a $50 fee.

Registration forms faxed or postmarked after the early registration deadline with incomplete payment will be processed only when the full registration fee is received.

Placement in Seminars

Registrations are accepted on a first come, first served basis. Registration limits exist for each site based upon space availability. Once the registration limit is reached at a particular site, that seminar is designated as closed. Participants are encouraged to register early to help secure their desired locations.

Confirmation of Registration
Confirmation notices indicating date and location of seminar will be sent via email or postal mail when the registration is received at least two weeks prior to the scheduled seminar. These notices should be brought to the seminar to avoid delays in the check-in process.

Fees and Deadlines

The registration fees are identified for each program. Registration deadlines are also identified. The University of Illinois assesses a $50 fee for checks returned because of non-sufficient funds.

On-Site Registrations

Cancellations and Refunds

Cancellation/refund policies are different, depending on the type of seminar:

  1. Live Seminars. To qualify for a refund, the Tax School Office must be notified before the early registration deadline. No refunds are provided after the early registration deadline.

    Cancellations after the early registration deadline may be handled with either a participant substitution or transfer to another location. In both cases, the Tax School office must approved the change prior to the seminar date or admittance may be denied.

  2. Online Seminars/Webinars. To qualify for a refund, the Tax School Office must be notified at least 24 hours prior to the webinar start time. No refunds are provided after that point.

    UserID and testing information are emailed to participants at least 5 business days prior to a webinar. It is the customers' responsibility to verify that their computer and Internet service are capable of supporting the webinar software prior to the refund deadline. The University of Illinois Tax School regrets that we are unable to extend refunds to customers who neglect to test their computers prior to the webinar start time, and who are consequently unable to log in.

  3. Self-Study. Because customers do not register for self-study credit until they submit their tests, no refunds can be extended to self-study participants. All self-study materials can be downloaded for free prior to the decision to submit their tests for a fee. Refunds for printed copies of self-study course materials are not permitted.

Please submit all refund requests via email, fax, or postal mail.

University of Illinois Tax School
334 Mumford Hall, MC-710
1301 West Gregory Drive
Urbana, IL 61801

Phone: (217) 333-0502
Fax: (217) 244-5933
Email: taxschool@illinois.edu

Resolving Complaints

It is the policy of the University of Illinois Tax School Program to meet and exceed customer expectations. This is accomplished by providing excellent program quality and customer service. When service failures occur, customers may contact the Tax School Office to voice their concerns and request resolution. Tax School staff are contacted at 217-333-0502 or taxschool@illinois.edu.

Additional Information and Assistance

Contact us for additional information, assistance and problem resolution.

Modified: September 24, 2009