Webinar Help: Testing Your Computer and Entering the Webinar

Live webinars
Archived Webinars

Live Webinars

Please go to the Blackboard Collaborate/Elluminate website and test your computer system before the webinar. Individuals who fail to test their system in advance and who experience problems may not be able to participate in the webinar. Your actual webinar login may not be live until the day of the webinar, but you should still complete your system testing process in advance.

On the Blackboard Collaborate/Elluminate website, please make sure to go through Step 2 as indicated in the picture below). Going through this additional step will test whether Elluminate will work with your network or computer firewall. If your firewall will not allow you to open the Blackboard/Elluminate software, show this webpage to your network administrator. More information can be obtained by going to the Blackboard/Elluminate support portal and clicking the link at left entitled "Firewall, Proxy, Virus Scanner Questions".

Make sure that the computer that you will use for the webinar is connected to the Internet with at least a DSL or higher speed connection (wireless not recommended).
Make sure that you have functioning speakers or headset to take full advantage of the audio capabilities during the session (all instruction is provided vocally).
Ensure that you are an administrator on your computer and can install software. If you are unsure, please contact your system administrator.

If you encounter any technical difficulties while testing your computer, Blackboard/Elluminate offers toll-free technical support at 1-866-388-8674, option 2.

Elluminate test

When opening the Blackboard/Elluminate webinar session, if the link only opens a web page and does not launch the webinar session, please check to see if your browser is blocking the webinar from opening as shown in the following picture:

Internet Explorer blocking webinar from playing

If you see a screen similar to that shown above, click on the bar and select Download File... as shown here:

Clicking Download File to launch webinar archive

The webinar archive window should now launch. If you get an error message, please call Blackboard/Elluminate technical support at 866-388-8674, option 2, option 1.

Archived Webinars

All of the Tax School archived webinars can be found here.

When opening a link to an archived webinar, if the link only opens a web page and does not launch the webinar session, please check to see if your browser is blocking the webinar from opening as shown in the following picture:

Internet Explorer blocking webinar from playing

If you see a screen similar to that shown above, click on the bar and select Download File... as shown here:

Clicking Download File to launch webinar archive

The webinar archive window should now launch. If you cannot get the webinar archive to play, or you could not get into the original webinar session, please call Blackboard/Elluminate technical support at 866-388-8674, option 2, option 1.

The webinar recording may have been started early, so rather than sitting through lengthy preparatory time that was recorded, here are instructions to jump to later points once you have entered the webinar archive:

First, select the Session menu at top left, and then select Show Recording Index
Next, select the time index corresponding to the slide title you wish to start with, similar to what is shown in the picture below and click the Seek button, and then click Done.

Modified: January 16, 2013